Looking for a venue?
Our New
Training Room
is ready for you


We have recently moved to new premises in Bideford. This means we have new opportunities for people to join our team of enthusiastic and dedicated volunteers who provide advice to individuals either over the phone or face to face. We are recruiting now so volunteers can be trained over the coming months. We also have opportunities for new volunteers in our other offices, and for other roles such as administration. Please see our Volunteering page and download and application form.

who we are


Our Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. We are an independent organisation, set up to provide help and advice to everyone, regardless of race, gender, sexuality or disability.
Our aims are to ensure that people do not suffer through lack of knowledge about their rights and responsibilities, lack of knowledge about the services and help available to them, or the inability to express their needs effectively The Citizens Advice service is the UK¹s largest advice provider, with nearly half of the population using our service at some point in their lives.
All our volunteer advisers are trained and supervised, whilst our specialist advisers have extensive experience in their particular areas.
what we do

We can provide free information and advice on a wide range of subjects. These include welfare benefits, employment, debt, housing, consumer issues, family and relationship issues, legal help, discrimination, immigration, education and health. Advisers recognise that one problem is often linked to another so, rather than addressing a single issue, they look at a client¹s situation holistically. This way, other potential problems can be identified early or pre-empted, which prevents them escalating into anything more serious.
We can calculate your entitlement to benefits, assist with the completion of forms, correspond on your behalf and in some cases, represent you at tribunal or in the county court. If you qualify for Legal Aid, we can undertake home visits if you are housebound by virtue of a disability, or see you in hospital or a residential/nursing home.

getting advice

Face to Face – Drop in to any of our outlets (see opening hours) and you will be offered a short appointment to determine if you can be helped immediately or, if your issue is more complicated, you will be offered a further face to face appointment.

Telephone – Advice from Devon Citizens Advice Bureau Adviceline is available Monday to Friday 9.30am - 4.00pm. Callers will receive a short telephone interview to determine if you can be helped immediately or, if your issue is more complicated, you will be offered a further face to face appointment.

Devon Citizens Advice Bureau Adviceline 03444 111444

General Advice and fact sheet can be obtained at: www.adviceguide.org.uk

Email – We are currently unable to offer advice via email.

It is helpful if you can bring any relevant paperwork to your interview - for instance contracts, tenancy agreements or benefit letters, and a note of any significant dates. Staff can also check clients¹ eligibility for free legal aid.
Our advisers will try to help you with information and advice, whatever your concerns. They may need some personal and financial details from you in order to help, and all information is treated confidentially. The Citizens Advice Bureau is an independent organisation and the service we provide is free and impartial.

links - accessibility - disclaimer



  Bideford Town Council Devon County Council Link to www.adviceguide.org.uk North Devon Council Crediton Town Council Torridge District Council Mid Devon District Council